The following cancellation policy applies to your Collective perpetual license purchase (Perpetual License).
Cancellation and Refunds
When you pay a one-off perpetual license fee for a Perpetual License, you may change your mind for any or no reason and receive a full refund of all monies paid during the “Cooling-off Period” of fourteen (14) days from date of payment. The Cooling-off Period is available for fourteen (14) days after the purchase date but is lost once you use the plug-in or download it onto your device.
If you cancel your payment and/or terminate any of the agreements in place between us after the Cooling-off Period is over, we will not refund any fees already paid to us.
If you wish to receive a full refund of all monies paid to Focusrite before the Cooling-off Period is over, you must contact Customer Support. To cancel during the Cooling-off Period, please complete and submit the cancellation form which can be found here: https://store.focusrite.com/images/documents/UK_Cancellation_Form.docx
When we process any refund, we will refund the balance using the method you used for payment. We will email you to confirm receipt of your cancellation.
Our right to vary these terms
We amend these terms from time to time. We may revise these terms as they apply to your subscription from time to time to reflect changes in relevant laws and regulatory requirements. If we have to revise these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the subscription if you are not happy with the changes.